Concourse

Louisiana

IT Status Report & Strategic Plan

February 23, 2026 · Version 2.0

Executive Summary

Governor

Jeff Landry (R)

CIO

Evelina Broussard

CISO

Chase Hymel

IT Organization

Office of Technology Services (OTS)

State Agencies

20

Population

4.7M

✓ Key Strengths

  • First state in the nation to receive federal BEAD approval (November 2025), unlocking $1.355B in broadband funding through GUMBO 2.0 program -- targeting universal high-speed internet coverage by 2028, ahead of the federal 2030 deadline
  • LaMEDS Medicaid eligibility system is a nationally recognized modernization success, replacing a legacy mainframe with a cloud-based platform serving 1.6M beneficiaries with real-time eligibility determinations and intelligent process automation
  • LA Wallet digital ID achieved federal TSA certification for nationwide use at airports and federal buildings -- one of the first state-issued mobile driver licenses accepted by the federal government
  • Louisiana Cyber Assurance Program established in 2023 as a multi-agency cybersecurity partnership, with continuous state-of-emergency executive orders enabling rapid response coordination and procurement flexibility for cyber incidents

⚠ Key Risks

  • Prolonged cybersecurity state of emergency (renewed monthly since December 2023) indicates persistent ransomware and cyber threats targeting public entities -- significant ongoing exposure across state and local government systems
  • New CIO Evelina Broussard appointed February 2025 from private sector (Atmos Energy) with limited state government IT experience -- transition leadership during active cybersecurity emergency and major broadband deployment
  • OTS operates with approximately $740.9M budget but faces 14% average vacancy rate across state agencies, limiting capacity to execute modernization initiatives and maintain cybersecurity posture simultaneously
  • Hurricane vulnerability creates compounding technology risk -- disaster recovery demands compete with modernization funding, and critical infrastructure must withstand repeated severe weather events while serving as emergency response backbone

Capability Areas

Capability Radar

Cybersecurity & …AI & AutomationDigital Governme…Data Management …Workforce & TalentCloud ServicesBroadband & Conn…IT Procurement &…Interoperability…Legacy Moderniza…
Louisiana

Current IT Projects

ProjectStatusDescriptionTimeline
GUMBO 2.0 Broadband DeploymentIn Progress$1.355B BEAD-funded broadband expansion targeting 130,000 unserved and underserved locations across Louisiana. 14 ISP partners including Cajun Broadband, Conexon, REV, and Swyft Fiber. Largest set of agreements covering 76,045 locations signed February 2026 with construction underway.2025-2028
Cybersecurity Posture EnhancementActiveComprehensive cybersecurity improvement under continuous state-of-emergency framework. Includes centralized application inventory development, improved system visibility, enhanced incident response capabilities, and managed cybersecurity services expansion for state and local entities.2023-Ongoing
OTS Strategic Plan Implementation (FY2026-2031)ActiveFive-year technology modernization roadmap focusing on customer experience, service delivery standardization, and financial operations improvements. Includes Pelican Design System adoption, formal architecture review processes, and enhanced cybersecurity measures.FY2026-FY2031
Office of Motor Vehicles IT ModernizationIn ProgressComprehensive modernization of Louisiana OMV technology systems to improve citizen service delivery, reduce wait times, and support digital services including LA Wallet integration and online transactions.2025-2027
LaMEDS Enhancement and RPA ExpansionIn ProgressContinued enhancement of the Louisiana Medicaid Eligibility Determination System including robotic process automation for paper applications, expanded automated eligibility pathways, and AI-driven analytics for improved processing rates targeting 98.5% timely determinations.2025-2027
LA Wallet Federal ExpansionActiveExpansion of Louisiana's digital wallet platform following TSA federal certification for nationwide airport and federal building use. Continued development of digital credential capabilities and integration with state services.2025-2028

100-Day Strategic Plan

Quick-win initiatives for immediate impact

200-Day Strategic Plan

Strategic initiatives for sustained transformation

Sources

  1. Louisiana Office of Technology Services (OTS) (accessed 2026-02-23)
  2. OTS Strategic Plan: FY 2026-2027 through FY 2030-2031 (accessed 2026-02-23)
  3. Governor Landry Announces New CIO Evelina Broussard (accessed 2026-02-23)
  4. StateScoop: Louisiana Appoints Former Energy IT Manager as New CIO (accessed 2026-02-23)
  5. GovTech: Louisiana Names Private-Sector IT Veteran as Its New CIO (accessed 2026-02-23)
  6. Louisiana Becomes First State Approved for $1.36B BEAD Funding (accessed 2026-02-23)
  7. ConnectLA: GUMBO 2.0 (BEAD) Program (accessed 2026-02-23)
  8. ConnectLA: Louisiana Signs Largest Set of BEAD Agreements (accessed 2026-02-23)
  9. Louisiana Cybersecurity State of Emergency Renewal (Executive Order) (accessed 2026-02-23)
  10. GovTech: Louisiana IT to Focus on Cyber Response, Visibility (accessed 2026-02-23)
  11. StateScoop: Louisiana CISO Takes on New Role Overseeing Cyber Incident Response (accessed 2026-02-23)
  12. LaMEDS - Louisiana Medicaid Eligibility Determination System (accessed 2026-02-23)
  13. Louisiana Department of Health: Medicaid FY2026-2031 Strategic Plan (accessed 2026-02-23)
  14. StateScoop: LA Wallet Gets Federal Approval for Airports, Federal Buildings (accessed 2026-02-23)
  15. Louisiana Illuminator: State Agency Staffing Trend (accessed 2026-02-23)
  16. The Current LA: Louisiana's Broadband Expansion and Funding Challenges (accessed 2026-02-23)
  17. NASCIO 2025 State CIO Top 10 Priorities (accessed 2026-02-23)