Concourse

Massachusetts

IT Status Report & Strategic Plan

February 23, 2026 · Version 2.0

Executive Summary

Governor

Maura Healey (D)

CIO

Jason Snyder

CISO

CISO (EOTSS Office of Cybersecurity & Risk Management)

IT Organization

Executive Office of Technology Services and Security (EOTSS)

State Agencies

125

Population

7.0M

✓ Key Strengths

  • First state in the nation to deploy enterprise ChatGPT-powered AI Assistant across executive branch -- nearly 40,000 employees -- through OpenAI partnership with phased rollout, voluntary participation, and comprehensive training programs
  • Comprehensive AI governance foundation: Generative AI Policy (January 2025), AI Strategic Task Force with Massachusetts AI Hub concept, and 'AI for the Commonwealth' university partnership program with UMass Amherst
  • Mature IT consolidation model with EOTSS managing technology and digital services for 125+ agencies and 43,000 employees -- significant investments in cybersecurity operations, infrastructure resiliency, and standardized architecture
  • Published Digital Accessibility and Equity Strategic Plan with six key goals addressing WCAG compliance, procurement accessibility requirements, and proactive design standards -- national leadership on government digital accessibility

⚠ Key Risks

  • Enterprise AI deployment at unprecedented scale (40,000 employees) creates data governance, security, and change management risks that no other state has navigated at this level
  • BEAD allocation of only $18.8M reflects Massachusetts's already high connectivity (99%+ online) but leaves limited resources for addressing remaining last-mile gaps in 251 communities
  • IT consolidation under EOTSS is ongoing -- Chapter 140 of Acts of 2024 mandates reporting on savings, system compatibility, and centralization status, indicating consolidation is still incomplete
  • EOTSS organizational complexity with multiple assistant secretaries overseeing data innovation, digital services, cybersecurity, enterprise architecture, and emerging technologies creates potential coordination challenges

Capability Areas

Capability Radar

Cybersecurity & …AI & AutomationDigital Governme…Data Management …Workforce & Tale…Cloud ServicesBroadband & Conn…IT Procurement &…Interoperability…Legacy Moderniza…
Massachusetts

Current IT Projects

ProjectStatusDescriptionTimeline
Enterprise ChatGPT AI Assistant DeploymentIn ProgressFirst-in-nation deployment of ChatGPT-powered AI Assistant for nearly 40,000 executive branch employees. Phased rollout starting with EOTSS, expanding to other agencies. Voluntary participation with comprehensive training programs.2026-ongoing
Digital Accessibility & Equity Strategic PlanActiveSix-goal strategic plan addressing digital accessibility across state agencies: governance and funding, compliance framework, proactive design, procurement requirements, staff training, and technology modernization.2025-2027
BEAD Broadband Last-Mile DeploymentApproved$18.8M initial BEAD deployment targeting 2,565 unserved/underserved locations and 1,243 community anchor institutions across 251 communities using fiber and LEO satellite. NTIA final approval February 6, 2026.2026-2028
IT Consolidation Under EOTSSIn ProgressOngoing centralization of technology services across 125+ executive branch agencies. Chapter 140 of Acts of 2024 mandates reporting on savings, system compatibility, personnel, resource sharing, and cybersecurity status.2017-ongoing
Massachusetts AI Hub DevelopmentPlanningAI Strategic Task Force recommendation to establish Massachusetts AI Hub for government-industry-academia collaboration. Three pillars: Equity and Values, Infrastructure, and Innovation and Talent Ecosystem.2025-2027
Enterprise Information Security Policy ModernizationActiveUpdated Enterprise Information Security Policies (January 2025) with ownership transitioning from ERM team to Operations, Security, and Technology teams in 2025. Covering governance, access management, incident response, and third-party risk.2025-2026

100-Day Strategic Plan

Quick-win initiatives for immediate impact

200-Day Strategic Plan

Strategic initiatives for sustained transformation

Sources

  1. Governor Healey: Massachusetts First State to Deploy ChatGPT Across Executive Branch (accessed 2026-02-22)
  2. GovTech: 'Massachusetts Is Deploying an AI Assistant for Its Workforce' (February 2026) (accessed 2026-02-22)
  3. EOTSS Enterprise Generative AI Policy (AI.001, January 2025) (accessed 2026-02-22)
  4. Massachusetts AI Strategic Task Force 2024 Report (accessed 2026-02-22)
  5. EOTSS About Page (Mass.gov) (accessed 2026-02-22)
  6. EOTSS Organization Chart 2025 (accessed 2026-02-22)
  7. EOTSS Enterprise Information Security Policies (January 2025) (accessed 2026-02-22)
  8. EOTSS IT Consolidation Legislative Report (Chapter 140, February 2025) (accessed 2026-02-22)
  9. Massachusetts Digital Accessibility and Equity Strategic Plan (accessed 2026-02-22)
  10. Enterprise Digital Accessibility Policy (August 2025) (accessed 2026-02-22)
  11. MBI BEAD Program Overview (accessed 2026-02-22)
  12. Massachusetts Receives BEAD Final Approval (February 2026) (accessed 2026-02-22)
  13. EOTSS Enterprise Technology Policy, Planning, and Budget (accessed 2026-02-22)
  14. Massachusetts Digital Service (accessed 2026-02-22)
  15. GovTech: Massachusetts Digital Government Summit 2025 (accessed 2026-02-22)
  16. AI for the Commonwealth 2026 (UMass Amherst) (accessed 2026-02-22)
  17. StateTech: Massachusetts EOTSS Identity Management Automation (July 2025) (accessed 2026-02-22)